Yes. The visit, delivery and setup cost nothing. The only thing on your card is a $25 hold that's released when the consultant arrives.

Handheld massagers, massage pads that sit on your own chair or bed, full massage chairs, and therapy beds. Many people start small with a handheld or a pad and ask to see a chair or bed at the same visit.

How long does it take?

Usually about an hour. Twenty minutes is setup and explanation, the rest is you trying it. You're welcome to keep going if you'd like.

Will I be pressured to buy?

No. Consultants are asked to demonstrate, answer questions and leave. If anyone pushes you, tell us and they won't get another booking through us.

Can I have someone with me?

Please do. A family member, a friend, a neighbour — whoever you like.

What if I live in a unit or have stairs?

Mention it in the notes when booking. Most equipment fits through standard doors and consultants handle stairs routinely.

Who exactly is coming to my house?

An accredited consultant from a registered Australian supplier. You'll get their name and company by email the day before.

Are consultants checked?

Suppliers must confirm each consultant holds a current national police check before they can take bookings.

Which brands will I see?

That depends on the supplier who claims your area. Suppliers on HomeTrials sell established Australian-supported products with local warranty and service.

What if I need to cancel?

Use the change-or-cancel link in your confirmation email, or reply to it. With 24 hours' notice there's no charge at all.

Can I book for a parent or relative?

Yes. Enter their address and put your own phone number as the contact so we can reach you.

Does it work with NDIS or aged care funding?

Some products may be eligible depending on your plan. The consultant can explain what applies — we don't give funding advice ourselves.

What do you do with my details?

They go to the one supplier who confirms your visit, and nowhere else. See our privacy policy.

Massage chair or massage pad: which should you try first?

A massage pad with a detachable roller unit and a handheld remote

Published Tuesday 1 September

Short answer: Start with a massage pad if you are unsure. It sits on your existing chair or bed, costs a fraction of a full massage chair, and needs no floor space. Move up to a massage chair if you want full-body rollers, leg compression and recline. A home demo lets you try both in the same visit.

The short version

A massage pad is a cushion with shiatsu nodes, sometimes with heat and vibration, that straps to a chair you already own. A massage chair is a full recliner with rollers running the length of your back, airbags for arms and legs, and often a zero-gravity recline.

When a pad makes sense

You mostly want neck, shoulders and upper back.
You are in a unit or have little floor space.
You are not sure massage is for you and want to spend less to find out.
You want something you can move between rooms or take to a relative's house.

When a chair makes sense

You want your whole back, hips and legs worked at once.
You will use it most days and want to sit back and switch off.
You have the room and a way to get it through the door.

Why the demo matters

Specification sheets do not tell you how a machine feels on your own back. Twenty minutes in each, in your own lounge room, usually settles it. Book with "Not sure yet" and the consultant brings a pad and a chair to the same visit. Nothing is signed on the day.

Book a free home demo or read how the visit works.

Questions people ask

Can the consultant bring both a pad and a chair?

Yes. Choose Not sure yet when booking, or mention it in the notes, and the consultant will bring more than one option.

How much room does a massage chair need?

Most need about 120 cm behind them to recline and a doorway of at least 70 cm to get in. The consultant checks this on the day.

Is a pad strong enough to be useful?

Pads use shiatsu nodes and heat rather than full rollers. Many people find them enough for the upper back and neck; others want the deeper pressure of a chair.

Book a free home demo

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